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Refund Policy

Return and Refund Policy - Australia

Effective Date: 24/08/23

Thank you for choosing Bumwash. We are dedicated to providing you with top-quality products and a seamless shopping experience. To ensure compliance with Australian consumer law, we have outlined our Return and Refund Policy below, which explains your rights and our obligations in the event of returns and refunds.

1. Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns: If you have simply changed your mind about a purchase, we are not required to provide a refund or exchange. However, we may choose to offer a refund or exchange at our discretion, provided the item:

  • Is returned within 30 days of purchase.
  • Is in its original, unopened packaging and has not been used.
  • Is accompanied by a proof of purchase.

3. Defective or Damaged Items: If you receive a product that is damaged or defective, please contact us within 30 days of receiving the item. We will provide instructions on returning the item and offer you a replacement, refund, or repair, as required by Australian consumer law.

4. Return Process: To initiate a return, please follow these steps:

  • Contact our customer service team at orders@bumwash.co to request a return.
  • Provide your order number, details of the item you wish to return, and the reason for the return.
  • Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions.

5. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is necessary due to a major failure or the item is not as described. We recommend using a trackable shipping method to ensure the return is successfully delivered.

6. Refund Processing: Once we receive your returned item, it will be inspected. If the return is approved, we will process the refund using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to appear in your account.

7. Non-Returnable Items: Certain items are not eligible for return or refund, including:

  • Products that have exceeded the warranty period

8. Contact Us: For any questions or concerns about our Return and Refund Policy in compliance with Australian consumer law, please contact our customer service team at care@bumwash.co. We are here to assist you.

Please note that this policy is subject to change without notice. It's recommended to review our policy whenever making a purchase. This policy does not affect your statutory rights under Australian consumer law.